ASSISTANT MANAGER – GIFT SHOP

  POSITION SUMMARY: Controls and directs operation of gift shop services with strong attention to cleanliness, quality of product, guest satisfaction and cost control;  gives working direction to all JVC staff in general manager's absence.

TOOLS AND EQUIPMENT: Computers, POS systems, cash registers, calculators, credit card terminal, keyset telephone, photocopy machine, combination safe.

NATURE AND SOURCE OF SUPERVISION: Receives working direction from the General Manager.

•¨      Promotes the spirit and intent of Guest Services Hospitality Standards.

•¨      Supervise daily work load and productivity of staff.

•¨      Gift shop safety and cleanliness.

•¨      Training, scheduling and supervision of gift shop employees, ensuring staff in compliance with appearance and uniform policies of GSI.

•¨      Ordering, monthly inventory and inventory control of gift shop consumables and supplies.

•¨      Maintenance of department records such as transfers, time cards, payroll, daily cash reports, etc.

•¨      Operating knowledge of food service to include completion of necessary paperwork including daily summary, bank deposits and safe count.

•¨      Assist in all positions during staffing shortages or during periods of peak business.

•¨      Handle personnel problems and conflicts within established guidelines, seeking advice from the General Manager.

•¨      Maintain very high health and sanitation standards in accordance with GSI, NPS and Health Department guidelines.

•¨      Performs such other related duties as directed or required.

PROFESSIONAL REQUIREMENTS: 

•¨      Two years experience in gift shop environment with one year basic supervision.

Personal Qualities and Physical Requirements:

Must be able to speak clearly and listen attentively to guests, supervisors and employees.  Must be able to write legibly as well as read and understand directions and instructions.  Appearance must be in compliance with company guidelines.

Will be required to perform diverse physical tasks.  Must be able to stoop, bend, grasp, kneel, handle, reach and squat. Extensive walking and stair climbing.  Good physical energy, stamina, and agility.  Must withstand exposure to wet floors. Must be able to lift up to 30 pounds periodically.

Must be service and safety oriented.  Must possess a sense of awareness, timelines, urgency, humor, and common sense.   Must be able to adapt to the isolation of park life.