| « Assists arriving and departing guests in a highly professional manner and with utmost courtesy « Handles all luggage, baggage, packages, etc. carefully and safely « Rooms arriving guests and assists guests who are checking in/out per Hotel standards « Ensures that all luggage and bags are in a safe, secure area while awaiting transfer « Completely familiar with all room types, room amenities and Hotel facilities, provides such information to Hotel guests « Completely familiar with Hotel emergency procedures and provides necessary information to Hotel guests « Handles guest inquiries professionally and with the utmost courtesy and accuracy « Answers telephone in accordance with Grand Service standards « Becomes familiar with guests' names and acknowledges guests by name « Offers to fill up guest's ice bucket upon delivery of luggage « Provides guests with Hotel and surrounding area information and travel directions « Promotes Hotel facilities, Food and Beverage outlets, and recreation programs « Transports guests to/from recreation areas in a safe and timely manner « Assists guests in the use of self check-in/out computer for registration or check out purposes « Handles master keys with care and follows proper sign-in/out procedures following key control and security procedures « Maintains condition of Hotel lobby, picking up any trash or debris, contacting Housekeeping for major cleaning tasks « Maintains a good working relationship with all Hotel departments, with special emphasis on Front Desk, Valet Parking, Concierge and Housekeeping « Stands at post when not on a "Front" or "Last" « Is alert to guest who appears to be intoxicated and intends to drive a vehicle - notifies Security « Reads and initials all entries in Front Desk Log Book and all information on Front Desk Bulletin Board « Reads Group Profiles and Banquet Event information on a daily basis « Maintains the cleanliness and excellent condition of equipment and work area « Other duties as assigned « Works as Valet when needed. | 
