| Employer: | Enchantment Resort and Mii amo Spa |
| Job Location: |
Sedona - Yavapai County |
| Employment Type: | Full Time |
| Salary Range: | $5.50/hour plus tips |
| Benefits: | Medical, Dental, Vision, 401K |
Description: |
To assist guests and resort staff efficiently, courteously and professionally, maintaining a high standard of service and hospitality. Provides all aspects of the highest level of guest service including but not limited to greeting guests upon arrival, baggage delivery, property tours, deliveries, and all guest services.
This position should promote and have full knowledge of the resort’s amenities to maximize the guest’s awareness of the services available on property. |
Duties: |
1. Greet guests as they arrive at the greeter/bell stand.
2. Transport resort guests’ to and from the airport and other locations whenever necessary.
3. Escort guests to their rooms and deliver their baggage, providing information about Enchantment Resort & Mii amo Spa and other area attractions.
4. Ensure guests are aware of necessary safety precautions such as locations of flashlights, fire extinguishers, etc. and assist guests if necessary in emergency.
5. Assist departing guests’ with luggage.
6. Provide rides to guests around the property as requested.
7. Open the lobby doors, being available for any guest requests and questions.
8. Make all special deliveries to the rooms (flowers, wine, fruit baskets, mail, etc.)
9. Keep ashtrays clean, pillows fluffed, floor and walkways clear of debris in guest lobby areas.
10. Help ensure the lobby, pool and grounds areas are neat at all times and inform appropriate department if necessary to correct.
11. Keep lobby fireplaces lit, when appropriate.
12. Pick up and deliver guests’ laundry and ensure that the charges are posted to the guests’ account.
13. Secure laundry bags with proper tickets and take to cleaners in town daily (except Sundays and holidays).
14. Run any errands as requested by management during laundry drops.
15. Ensure Audi fleet and golf carts are kept clean, in good repair and inspected daily.
16. Assist with snow removal whenever necessary.
17. Assist at the front gate when necessary to assist Safety & Security department.
18. Assist with Mii amo spa attendants with guest rides when necessary as backup support.
19. Patrol the property to be sure that all rooms are secure and report any suspicious activities to the MOD.
20. Assist other departments as necessary.
21. Other duties as assigned.
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Qualifications: |
| High school graduate and at least 21 years old. Must have strong communication and outstanding guest relations skills. Must be very friendly, energetic, and organized. Attention to detail and ablility to multi-task many priorities. Self motivated and the ability to work with little supervision. Must be dependable. Must have a good driving record. Must have the ability to lift and carry 50+ pounds. |
